Eligibility
- Services: Refunds are considered if:
- The service was not delivered as agreed or was significantly delayed.
- Request must be made within 30 days of service delivery.
- Products: Refunds are available if:
- The product is defective or not as described.
- Request must be made within 30 days of purchase, with proof of purchase.
2. Process
- Contact Us: Email [Contact Information] with your order number and issue details.
- Review: We’ll assess your request and may ask for more information.
- Resolution: Approved refunds will be processed within 15 business days to the original payment method.
3. Non-Refundable
- Customized or modified services/products.
- Additional fees not included in the original agreement.
4. Policy Changes
We may update this policy. Changes will be posted on our website.
5. Contact
For questions, contact us at info@itmagnetsoft.com.